Name: David Bragg
Title: Senior Trainer and Curriculum Specialist
Email Address: david.bragg@tufts.edu
Phone Number: (617)627-4057
When Dave Bragg received his Master's Degree in Education from Tufts University in 1989, he never dreamed he would one day come back and play an integral role in the development of its employees. Yet, after 18 years of training experience, he brings a unique perspective to the classroom, enabling his students to grasp concepts in a very practical way. His love of learning and patient demeanor also combine to produce an ideal environment for students who need extra insight into a particular program or process. In each course, Dave encourages all participants to stretch their minds and imaginations, which creates a very exciting and interactive classroom environment.
Dave's specialty areas include Microsoft Access and Excel, database design, and Web development tools.
Name: Dawn Irish
Title: Associate Director, Outreach
Email Address: dawn.irish@tufts.edu
Phone Number: (617)627-6258
Dawn Irish joined Tufts in May 2000 and has been providing training leadership and development expertise to organizations from high-tech to higher education for the past fourteen years. In her role as Associate Director, Outreach for UIT, Dawn is responsible for ensuring that all Central Administration employees and Frontline Support Providers (FSPs) have access to technical training that is both relevant and effective. This has led to a curriculum that includes nearly 100 courses covering both Tufts' proprietary systems and UIT supported commercial software. She states that, "IT training, by its nature, must constantly evolve. The primary goal of our department is to provide comprehensive training on the newest end-user technology within a supportive and friendly atmosphere. This allows our customers to continue to increase their value to the organization through the use of technology in their jobs."
Dawn invites questions, comments, and suggestions for future courses at: dawn.irish@tufts.edu
Name: Tina Riedel
Title: Sr. Web Editor/Technical Writer
Email Address: tina.riedel@tufts.edu
Phone Number: (617)627-4862
Although Tina brings a diverse working and educational history to the task of Technical Writer, it is her 5 years as a Senior Support Analyst that have been most instrumental when developing technical documentation and training sessions for the FSP community.
A self-described geek, she says, "I love machines, especially PCs. What other profession would allow you to feel like a doctor, mechanic, zen master, and detective all in the same day? To be able to teach and write about them is a joy."
Tina's specialties include writing about Tufts-specific systems, customized installation instructions, and graphics applications. She is also the web mistress of several UIT web sites.
Name: Collin Murphy
Title: Technical Training Consultant
Email Address: collin.murphy@tufts.edu
Phone Number: (617)627-4261
Collin Murphy holds a degree in Electrical Engineering from Tufts University. While a student, Collin worked with Tufts Online for four years where he gained valuable customer service and computer troubleshooting experience. After graduating from Tufts, he found he just couldn't leave and Collin has now become the most recent addition to the UIT Training and Documentation Department . He hopes to bring both a unique skill set and perspective with him. His favorite books include The Alchemist by Paulo Coelho and Ender's Game by Orson Scott Card. Collin can be reached by email at Collin.Murphy@tufts.edu. He can also be found on Facebook.
Collin's specialties include: Web Design and Development, Database Design, Windows & Mac Support, and Adobe Photoshop.
Name: Guest Instructor
Title:
Email Address: uit-training@tufts.edu
Phone Number:
On occasion, the UIT IT Training Department will invite a local subject matter expert to deliver a class. In the past, instructors have included representatives from technology vendors, UIT technical leads, and consultants from various training organizations.
